Privacy Policy

Introduction

We at "Elite Tickets & Hospitality" (hereinafter referred "Us" or "We") are committed to protecting and respecting your privacy of your personal information.

This Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it, who we share it with and how we keep it secure. It also applies to data collected when you use our website and when you interact with us through social media, telephone, e-mail or when you participate in any of our special events or competitions.

This Policy also sets out your rights under data protection legislation.

Who We Are and How to Contact Us

We are a limited company incorporated in the Isle of Man with registered number 020147V holding our registered office at:

Our Commitment

We take the protection of your personal information very seriously and will only process your personal information fairly, lawfully and in a transparent manner. This privacy policy explains the personal information that we are collecting about you and how we use that information.

We will only collect and use your personal information for a limited number of reasons such as:

• To fulfil the order(s) that you have made
• To keep you up to date with our latest news offers and promotions
• To help us to ensure that your shopping experience with us is simple and trouble free
• To help us improve our services and products
• To meet our legal and contractual responsibilities
• To help us tailor our marketing to you and your interests

How We Keep Your Information Safe and Secure

We have appropriate technical and organisational measures in place to protect your personal information from misuse, accidental loss or being accessed in an unauthorised manner, altered or disclosed.

All communications between your browser and our website uses a secure and encrypted connection.

Where we contract with any third party to process your personal information (such as payment processors) we enter into data processing contracts as required pursuant to data protection legislation which places a legal obligation on the data processors to ensure that your personal information is processed in a confidential, secure and safe manner.

If there is a data breach we will notify you and any applicable regulator when we are legally required to do so.

The Types of Information We Collect

We only collect the personal information that is absolutely necessary to carry out our business with you, provide you with the particular goods you have ordered and to keep you up to date about all the latest news, offers and promotions.

Our website is designed for a general audience, however we will not knowingly collect any data from children under the age of 13 or sell products to children.

The following are examples of information we collect:

• Identity Information - title, name, surname, date of birth, occupation
• Contact Data - e-mail address, contact number(s), residential address, delivery address
• Financial Information - payment details
• Transaction Data - history of your purchases, payments, fulfilment of orders and returns
• Technical Data - IP address, browser details, login data, time zone and location
• Profile Data - information on your purchases or orders, preferences, feedback
• Usage Data - how and when you use our site, what you searched for
• Marketing and Communication Data - your preferences in receiving marketing from us

How We Collect Your Personal Information

We collect personal information from you in a number of ways:

Directly

You will provide us with your identity, contact details, financial information, profile, market and communication preferences by filling in forms on our site or by corresponding with us by phone, mail or e-mail.

Automatically

Where you interact with our site we may automatically collect certain types of personal information such as Technical Data in respect of your equipment and your browsing activity. This information is collected by using Cookies.

Third Parties

We may receive personal information about you from various third parties including analytics providers like Google and payment service providers.

How Long We Keep Your Data

We will keep your personal information for no longer than is actually necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.

Marketing Preferences

We may send you marketing communications and promotional offers from time to time if you have opened an account with us or purchased goods from us, and you have consented to receiving marketing information.

You have full control of your marketing preferences and you can remove your consent at any time by unsubscribing or 'opting-out' using the unsubscribe button in the footer of any marketing email.

Your Rights

You have various rights under the data privacy legislation. This includes, under certain circumstances, the right to:

• Request access to your personal information
• Request correction of your personal information
• Request erasure of your personal information
• Request restriction of processing of your personal information
• Request the transfer of your personal information
• Object to processing of your personal information
• Request human intervention for automated decision making

If you wish to exercise any of these rights, please email info@elitetickets.im

Right to Lodge a Complaint

If you have any concerns or complaints regarding the way in which we process your data, please email us directly.

You also have the right to make a complaint to the Isle of Man Information Commissioner:

How to Contact Us

We welcome any comments or feedback and are more than happy to answer any questions you may have about your data.

Please send any questions, comments or requests for more information to info@elitetickets.im